Dispatching Goods and Returns Policy


Dispatching Goods

Where goods are in stock, orders will be dispatched using An Post, within 1-3 working days in the Republic of Ireland, delivery time is within 24 hours of dispatch. Where goods are available to pre-order, we contact you within 24 hours of receipt of order informing you of expected delivery date for any goods ordered.

For all deliveries, it must be noted that a signature is required by the courier company at the delivery address in order for the goods to be handed over. If you are unable to receive your order at your usual address, please state an alternative location for the courier company to send the goods and arrange for someone to sign for the delivery on your behalf. All deliveries must include a contact number and it is your responsibility to be available to take a call from the courier.  If there is no one to sign for the delivery, then the courier company may charge for a second delivery.

In certain cases, the above stated rates for shipping will not apply, for example, where the items ordered are heavy, oversized or of an unusual shape. Where this occurs, we will make every effort to inform you that it is not possible to ship the order for the cost shown and advise you of the adjusted rate of delivery. At this point you are entitled to cancel the order.

 

Delay of delivery:   

Undeliverable orders:

Non-delivery:

Please notify us within 7 days from the expected delivery date of a non-delivery. Please email us at sales@premierequinewarehouse.ie

Call ahead service:

Accepting Delivery:

All deliveries must be signed for so please ensure someone is available. Delivery is between 9am and 5pm Monday - Friday (excluding bank holidays).

Remote Islands:

 

 

  Larger item deliveries:

Estimated Delivery Cost

Returns

Returns Policy – www.premierequine.ie

General:

 

Returning an item you purchased:

o    Personalised or bespoke Products;

o    If goods are returned used or out of original packing

o    Products that are liable to deteriorate or expire rapidly;

o    Sealed products not suitable for return for health protection and hygiene reasons which have been unsealed; and

o    Products which are inseparably mixed with other items after their delivery.

o    Send an email to sales@premierequinewarehouse.ie

or

o    return the Product to Premier Equine Warehouse, unit 13 Dunshaughlin Business Park, Dunshaughlin, Co Meath within 14 days of delivery. When contacting the online store or local Co-Op Superstore please have a copy of the order/invoice details available.

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